Terms & Conditions
These terms and conditions (the “terms”) govern the users (“you” or “your”) use of the website crawleyweightlossclinic.com (the “website”) and the services offered on it (the “services”). The website is run and operated by Crawley Chemists Limited. By using the website and making any purchases, you are transacting with Crawley Chemists Limited and agree to be bound by the terms outlined below.
Please read these terms carefully before you start using the website. By using our website and services, you accept these terms and conditions and agree to abide by them.
Contents
1. About us
2. Our services and how you should use them
3. Pricing and payment
4. Binding contract
5. Cancellations and returns
6. Privacy Notice and data protection
7. Written communication
8. Jurisdiction and applicable law
9. Entire agreement
10. Variations
1. About us
1.1. This website and these services are operated by CRAWLEY CHEMISTS LIMITED (“we”/” us”). We are registered in England and Wales under company number 00523900. Our registered office is Gbl House, Cleaver Street, Blackburn, BB1 5DG and trading address at 1st Floor, Cross Keys House, 14 Haslett Avenue West, Crawley, West Sussex, RH10 1HS. VAT number is GB 209525174.
1.2. You can contact us by telephone on 01293 522160.
1.3. We are registered with and regulated by the General Pharmaceutical Council, Registration number 1106083. Our Pharmacist/Prescriber is registered with and regulated by the General Pharmaceutical Council (GPhC) and, as such, comply with the Good Medical Practice Guidelines.
1.4. If you choose to have your medication dispensed by Crawley Chemists Ltd, the following entity will be involved in the provision of the services:
Crawley Chemists Limited, registered in England and Wales with Company number 00523900.
The medicines will be dispensed and supplied by Crawley Chemists Limited – 1st Floor, Cross Keys House, 14 Haslett Avenue West, Crawley, West Sussex, RH10 1HS.
2. Our services and how you should use them
2.1. Crawley Weight Loss Clinic: what we do
We provide medical consultations to you based on a questionnaire which you complete, and face to face consultations/assessments.
Our Pharmacist/Prescriber will determine based on the consultation if a treatment is required and that you are suitable for treatment. In that case, they will issue a prescription which will be sent to Crawley Chemists Ltd who will then legally supply and dispense the medicines to you directly.
You can contact our Pharmacist/Prescriber to ask any questions about the treatment they prescribed.
We’re also providing goods such as test kits which are also subject to a consultation.
Crawley Chemist Ltd or Crawley Weight Loss Clinic is not to be used in an emergency situation.
If you believe that you or the person you are assisting is in an urgent or emergency situation, you should immediately dial 999 or seek alternative emergency medical services.
2.2. How you should use our services
By using our website and/or services, you confirm that you are:
legally capable of entering into binding contracts.
at least 18 years old or 16 years old or over for acne, emergency contraception (morning after pills), contraception, and period delay services only.
resident in Great Britain accessing our website from Great Britain.
2.3. Crawley Weight Loss Clinic: How it works
Registration
When you first visit our website, you will be able to view all the services we offer. You will be required to pay for the consultation and service.
Questionnaire
Our Pharmacist/Prescriber need to know about your condition, your medical history, the medication you’re taking, your allergies, and anything else that will help them to assess whether they can treat you.
Our questionnaires are prepared by our Pharmacist/Prescirber in line with best medical practice, specific to each service.
Consultation
Our service is a face to face one-step journey.
- Select your preferred treatment
- Book a Consultaiton
- Complete a health questionnaire
- Agree to our terms and conditions
- Register with us
- Receive your face to face consultation
- Pay for your consultation, course of treatment, and delivery costs, if any
During the consultation the Pharmacist/Prescriber will:
- Confirm your preferred treatment is suitable.
- Ask you further information if required.
- Decline to treat you if the treatment is not suitable for you.
Once you have submitted a questionnaire, our Pharmacist/Prescriber will use the information provided in the questionnaire and in the most recent consultation, and any other previous information on record to form a clinical view and provide safe advice. The ultimate decision to prescribe sits with our Pharmacist/Prescriber.
We’ll then notify you during the consultation if medical treatment is suitable for you. If so, our Pharmacist/Prescriber will offer you a treatment.
Professional codes of conduct of healthcare professionals and legal restrictions may limit the number and frequency of any item we are permitted to supply to you. As such, we cannot supply quantities exceeding the relevant permitted maximum. We will only charge you for those medicine(s) we supply. We reserve the right to reject any treatment.
Generic medication & Parallel Imports
Generic medication is where it is named and prescribed as per the active ingredient/s. When a generic medication is prescribed, the supplied product may be different to the manufacturer displayed in our website images and in some cases the branded version of the medication may be dispensed. This is to ensure timely fulfilment of the prescription request. We are unable to guarantee a specific brand of medication when ordering through our generic medication services. Where there is no alternative, we may also provide parallel import stock. Parallel import medical products are medications that are licensed and authorised in European Economic Area (EEA) Member States that can be marketed and provided in the UK. The product packaging might be slightly different and may have a foreign language on the package, but all of the required information for you to use the product will be included in English. Again, this is always to ensure timely fulfilment of the prescription request.
Collect from our Pharmacy
After your consultation, you can have the treatment or goods ready to be collected from our pharmacy (Crawley Chemists Ltd).
If you register with us, we are required by law to keep electronic patient records, including your personal information, communication, and treatments, for the foreseeable future.
Please read our Privacy Policy for more information about the processing of your data.
If anyone uses our website through your internet connection, you are responsible for making sure they comply with these terms.
You must use our website and services with care and in compliance with the below:
The provision of services to you is conditional on you completing all consultation questionnaires truthfully and honestly. You must reveal and disclose all relevant information truthfully to the best of your knowledge. Please do not try to fill in the questionnaire until you’re completely clear on what each question means. If you do not understand a question, are unsure how you should answer certain questions, or do not fully understand the advice or information given to you on our site or in your face to face consultation, you can speak to your regular healthcare provider.
You must not register more than once and must verify that you give us your correct name, address, date of birth, email, and telephone number.
Please do not register or complete any questionnaires on behalf of anyone other than yourself unless you have permission to do so from that person and we receive express consent from the person in question.
Any advice given during the consultation does not replace that of your regular healthcare provider.
Please note abusive and threatening behaviour towards our staff will not be tolerated. In such circumstances, we reserve the right to refuse our services.
You should always tell your regular healthcare provider about the treatment we prescribe and medication supplied by the pharmacy. Please note that we can supply a letter for you to take to your GP
For some services, we may be unable to treat you if you do not consent to the sharing of information with your registered GP.
For your security:
Always read all product packaging and labels carefully before use.
If you purchase medicine in advance, please always check the date on the box to make sure it’s not out of date.
Your course of treatment is based on your consultation and answers to our questionnaire. Please make sure that only you have access to your medicines.
We cannot guarantee long medication shelf life. We strongly recommend that if you are requesting medications far in advance or wish to have longer dated medication you must inform us of this need before your medicines are dispensed.
If a medicine is prescribed and dispensed to you, you’re responsible for checking that the medicine received is the correct medicine prescribed by Crawley Weight Loss Clinic and dispensed by Crawley Chemists Ltd, and that it is not damaged in any way. If in doubt, you must contact the pharmacy to seek advice and/or replacement as required. Do not consume any medicine which is not the medicine prescribed or which is damaged on arrival.
We are not liable for any damages which result from:
(i) A failure by you to provide and continuously maintain complete, truthful and accurate information about yourself and in all the questionnaires you complete or any other information you provide to us.
(ii) A failure by you to follow the advice given to you from our Pharmacist/Prescriber or from your failure to pass on information given to you by our Pharmacist/Prescriber to your regular healthcare provider, registered GP.
(iii) Effectiveness or any side effects from medication. For the avoidance of doubt, medicine may not be 100% effective due to a variety of factors. Known or unknown side effects can occur with any medication or treatment. Always read the patient information leaflet. Our clinical staff make every effort to ensure you are provided with advice and treatment within current national guidelines or updated information as applicable. You are not entitled to a refund or replacement in circumstances set out in this section.
2.4 Use of licensed medication
All medications we offer are fully licensed within the UK. Our prescribing is always based on updated information and evidence since the product first became available.
3. Pricing and payment
3.1. We ensure that our prices for consultations and medical prescriptions are clearly set out on our website. The prices shown include a component for the medical service provided to you by Crawley Weight Loss Clinic and a component collected from you for the medication/treatment to be dispensed to you by Crawley Chemists Ltd.
Note that the price that you’ll see on our website is the total price, including these two components. Delivery charges are calculated separately as where applicable. All prices quoted are inclusive of VAT (where applicable). There are no hidden charges.
3.2. It is possible that, despite our best efforts, some of our services may be incorrectly priced. If that is the case, we are under no obligation to provide the services to you at the incorrect (lower) price.
4. Binding contract
When you book a consultation appointment, it constitutes a binding contract. A consultation fee will apply once the consultation is provided, regardless of whether you choose to proceed with treatment. The fee is solely for the consultation service itself.
We reserve the right to decline any patient.
5. Cancellations and returns
All treatments, including services, that involve a prescription.
Prescriptions are valid for up to 6 months unless otherwise recalled by the Pharmacist/Prescriber. Some medication prescriptions are legally valid for a maximum of 28 days.
For safety, security and sanitary reasons, we cannot accept or offer any refunds on returned medicines. If the medicine is faulty, you will need to contact the medicine manufacturer directly. See Refund/Returns policy for more information.
6. Privacy Notice and data protection
We care about your privacy. You‘ll find everything you need to know about how we keep your information secure, including data protection, in our Privacy Policy and Cookie Notice.
7. Jurisdiction and applicable law
The English courts have exclusive jurisdiction over any claim arising from or related to the services we provide to you. We reserve the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
Our terms and conditions and any dispute or claim arising out of, or in connection with them or their subject matter or formation, including non-contractual disputes or claims, shall be governed by and construed in accordance with the law of England and Wales.
9. Entire agreement
These Terms and Conditions, with our Privacy Polcy, Cookie Notices, Returns/Refunds Terms of Use and any document expressly referred to in this agreement constitutes the whole agreement between you and us.
This supersedes all previous discussions, correspondence, negotiations, previous arrangement, understanding, or agreement between us relating to the use of our website and the services made available on it.
10. Variations
We may change our Terms and Conditions at any time by amending this page without notice. Please read these terms and conditions every time you use our services so that you’re aware of any changes we have made, as these are the terms applying when using our website and when ordering from us.
Some of the provisions contained in these Terms and Conditions and Terms of Use use may also be superseded by provisions or notices published elsewhere on our website.