Medicine Returns and Refunds
At Crawley Weight Loss Clinic, your safety is our top priority. To ensure the highest standards of patient care, we adhere strictly to UK laws and professional pharmacy guidelines regarding the handling of medicines and prescribed items. If you have unused or unwanted medicines, you are welcome to return them to us for safe disposal. However, please note that no refunds or exchanges will be possible for any returned items.
No Refunds or Returns on Dispensed Medicines
We are unable to refund, replace, or accept returns for any medicines or other prescribed items once they have been dispensed and supplied to a patient—even if:
The item is unopened or unused
The packaging appears undamaged
The item is still within its expiry date
The item is no longer required
This policy applies to both NHS and private healthcare services provided through our clinic.
Why Returns Are Not Accepted
Under guidance from the General Pharmaceutical Council (GPhC) and the NHS Terms of Service, once a medicine leaves the pharmacy or clinic premises, it cannot be reused, returned to stock, or re-dispensed to another patient for the following safety reasons:
Unknown Storage Conditions
We cannot verify if the medicine has been stored correctly (e.g., kept at the right temperature), which could affect its quality or effectiveness.Risk of Tampering or Contamination
Medicines that leave our control could be altered, intentionally or accidentally.Loss of Batch Control and Traceability
Once returned, we cannot guarantee the origin, integrity, or proper tracking of the item, which is vital in the event of a recall.Patient Safety Comes First
Re-dispensing medicines would pose an unacceptable risk to patient health and violates professional and legal regulations.
If you have unused or unwanted medicines, you are welcome to return them to any Pharmacy for safe disposal.
If the medicines you received is faulty, you will need to contact the medicine manufacturer directly. The manufacturer details can be found on the packaging.